The brand new SAP Services and Support eBook points out SAP's offerings in a clear, comprehensible way and addresses differences involving the requirements of recent clients and expert consumers.
From incident management to self-service, our assistance desk modules are intended to keep your assistance desk productive as well as your shopper satisfaction concentrations substantial.
You have only to get started on SAP Services Connector just in case the community connection just isn't still in related position.
Agenda a Manager means that you can guide a fifteen-minute phone with a support manager on the medium or large precedence support case by using a two hour guide time beneath the subsequent circumstances:
From its inception, SAP's Buyer Support has stood out for its expanded purpose beyond bug fixes and problem resolutions. Everyday jobs include things like resolving tickets and resolving issues, all geared toward maximizing buyer business enterprise benefit, securing investments, and optimizing SAP functions. We are a proactive company spouse devoted to supporting shoppers realize their plans.
Hardcat is often a professional program suite that that offers numerous modules to aid consumers Enhance the utilisation, upkeep, and money administration of the corporate’s asset foundation.
No matter if you have to observe historical knowledge or seize actual-time information and facts Sunrise ITSM incorporates potent reporting possibilities.
A perfectly-documented situation better facilitates processing and will save time Learn more with regards to the Get Support application.
The SAP Business Support portfolio will help you read more remodel, adopt, combine and prolong your SAP remedies with focused material made to reach business enterprise results.
Overseeing belongings is critical for instantly determining and pinpointing possible complications, making it possible for for swift and efficient intervention. Optimise asset lifespan as a result of standard and instant routine maintenance, lessen waste.
If you choose one particular of such item regions to plan a session and after that reference a unique product location that isn't during the list, the session is going to be transformed to a regular prepared circumstance.
SAP yet again sets the normal in client support innovation, with SAP for Me recognized for its AI-powered options, personalised consumer encounter, and seamless support services. Very pleased being honored with the ASP!
Developed-In Support provides you with proactive and individualized suggestions from inside your solution, offers you guided access to SAP awareness and support gurus, and minimizes hard work to acquire support tailored towards your SAP Resolution.
The brand new SAP Services and Support e book describes SAP's choices in a transparent, comprehensible way and addresses distinctions in between the necessities of latest clients and experienced buyers.